1. What Are Trackers & How This Application Uses Them
This document informs Users about the technologies that help this Application to achieve the purposes described below. Such technologies allow the Owner to access and store information (for example by using a Cookie) or use resources (for example by running a script) on a User’s device as they interact with this Application.
For simplicity, all such technologies are defined as "Trackers" within this document — unless there is a reason to differentiate.
For example, while Cookies can be used on both web and mobile browsers, it would be inaccurate to speak of Cookies in the context of mobile apps as they are a browser-based Tracker. For this reason, within this document, the term Cookies is only used where it specifically indicates that particular type of Tracker.
Some of the purposes for which Trackers are used may also require the User's consent. Whenever consent is given, it can be freely withdrawn at any time following the instructions provided in this document.
This Application uses Trackers managed directly by the Owner (so-called "first-party" Trackers) and Trackers that enable services provided by a third-party (so-called "third-party" Trackers). Unless otherwise specified within this document, third-party providers may access the Trackers managed by them.
The validity and expiration periods of Cookies and other similar Trackers may vary depending on the lifetime set by the Owner or the relevant provider. Some of them expire upon termination of the User’s browsing session.
In addition to what’s specified in the descriptions within each of the categories below, Users may find more precise and updated information regarding lifetime specification as well as any other relevant information — such as the presence of other Trackers — in the linked privacy policies of the respective third-party providers or by contacting the Owner.
To find more information dedicated to Californian consumers and their privacy rights, Users may read the Privacy Policy.
2. Activities Strictly Necessary for the Operation of this Application and Delivery of the Service
This Application uses so-called "technical" Cookies and other similar Trackers to carry out activities that are strictly necessary for the operation or delivery of the Service.
First-party Trackers: Storage duration up to 3 months or until session termination.
Personal Data processed: Trackers; technical session tokens; operational parameters.
Interaction with live chat platforms
This type of service allows Users to interact with third-party live chat platforms directly from the pages of this Application, for contacting and being contacted by this Application's support service.
Facebook Messenger Customer Chat (Meta Platforms, Inc.)
Facebook Messenger Customer Chat is an interaction service with the Facebook Messenger live chat platform provided by Meta Platforms, Inc.
Personal Data processed: Data communicated while using the service; Tracker; Usage Data.
Place of processing: United States – Privacy Policy.
Registration and authentication
By registering or authenticating, Users allow this Application to identify them and give them access to dedicated services.
Facebook Authentication & OAuth (Meta Platforms, Inc.)
Facebook Authentication is a registration and authentication service provided by Meta Platforms, Inc. and is connected to the Facebook social network.
Personal Data processed: various types of Data as specified in the privacy policy of the service; Tracker.
Place of processing: United States – Privacy Policy.
Google OAuth (Google LLC / Google Ireland Limited)
Google OAuth is a registration and authentication service provided by Google.
Personal Data processed: various types of Data as specified in the privacy policy of the service; Tracker.
Place of processing: United States / Ireland – Privacy Policy.
Tag Management
This type of service helps the Owner to manage the tags or scripts needed on this Application in a centralized fashion.
This results in the Users' Data flowing through these services, potentially resulting in the retention of this Data.
Google Tag Manager (Google LLC / Google Ireland Limited)
Google Tag Manager is a tag management service provided by Google LLC or by Google Ireland Limited, depending on how the Owner manages the Data processing.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy; Ireland – Privacy Policy.
3. Other Activities Involving the Use of Trackers
Measurement
this Application uses Trackers to measure traffic and analyze User behavior with the goal of improving the Service.
Analytics
Google Analytics (Google LLC / Google Ireland Limited)
Google Analytics is a web analysis service provided by Google LLC or by Google Ireland Limited, depending on the location this Application is accessed from, (“Google”). Google utilizes the Data collected to track and examine the use of this Application, to prepare reports on its activities and share them with other Google services.
Google may use the Data collected to contextualize and personalize the ads of its own advertising network.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out; Ireland – Privacy Policy – Opt Out.
Storage duration: Up to 2 years.
Facebook Ads Conversion Tracking (Facebook Pixel) (Meta Platforms, Inc.)
Facebook Ads conversion tracking (Facebook pixel) is an analytics service provided by Meta Platforms, Inc. that connects data from the Facebook advertising network with actions performed on this Application. The Facebook pixel tracks conversions that can be attributed to ads on Facebook, Instagram and Audience Network.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy.
Storage duration: Up to 90 days.
Targeting & Advertising
this Application uses Trackers to deliver personalized marketing content based on User behavior and to operate, serve and track ads.
Advertising
Google Ad Manager (Google Ireland Limited)
Google Ad Manager is an advertising service provided by Google Ireland Limited that allows the Owner to run advertising campaigns in conjunction with external advertising networks that the Owner has no direct relationship with.
This service uses the "DoubleClick" Cookie, which tracks use of this Application and User behavior concerning ads, products and services offered.
Users may decide to disable all DoubleClick Cookies by visiting: Google Ad Settings.
Personal Data processed: Tracker; Usage Data.
Place of processing: Ireland – Privacy Policy.
Facebook Lookalike Audience (Meta Platforms, Inc.)
Facebook Lookalike Audience is an advertising and behavioral targeting service provided by Meta Platforms, Inc. that uses Data collected through Facebook Custom Audience to display ads to Users with similar behavior to Users who are already in a Custom Audience list.
Users can opt out of Facebook's use of cookies for ads personalization by visiting this opt-out page.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States – Privacy Policy – Opt Out.
Remarketing and behavioral targeting
Facebook Custom Audience (Meta Platforms, Inc.)
Facebook Custom Audience is a remarketing and behavioral targeting service provided by Meta Platforms, Inc. that connects the activity of this Application with the Facebook advertising network.
Personal Data processed: Email address; Tracker.
Place of processing: United States / Ireland – Privacy Policy – Opt Out.
Facebook Remarketing (Meta Platforms, Inc.)
Facebook Remarketing is a remarketing and behavioral targeting service provided by Meta Platforms, Inc. that connects the activity of this Application with the Facebook advertising network.
Personal Data processed: Tracker; Usage Data.
Place of processing: United States / Ireland – Privacy Policy – Opt Out.
4. How to Manage Preferences and Provide or Withdraw Consent
There are various ways to manage Tracker-related preferences and to provide or withdraw consent, where relevant:
Users can manage preferences for Trackers from directly within their own device settings, for example, by preventing the use or storage of Trackers.
Additionally, whenever the use of Trackers is based on consent, Users can provide or withdraw such consent by setting their preferences within the cookie notice or by updating such preferences accordingly via the relevant consent-preferences privacy widget, if available.
It is also possible, via relevant browser or device features, to delete previously stored Trackers, including those used to remember the User’s initial consent preferences.
Other Trackers in the browser’s local memory may be cleared by deleting the browsing history.
Locating Tracker Settings in Browsers
Users can find information about how to manage Cookies in the most commonly used browsers at the following addresses:
Opting Out of Interest-Based Advertising
Notwithstanding the above, Users may follow the instructions provided by:
- YourOnlineChoices (EU)
- Network Advertising Initiative (US)
- Digital Advertising Alliance (US)
- DAAC (Canada)
- DDAI (Japan)
The Digital Advertising Alliance also provides an application called AppChoices that helps Users to control interest-based advertising on mobile apps.
Consequences of Denying the Use of Trackers
Users are free to decide whether or not to allow the use of Trackers. However, please note that Trackers help this Application to provide a better experience and advanced functionalities to Users (such as session continuity and personalized workspaces). Therefore, if the User chooses to block the use of Trackers, the Owner may be unable to provide related features.
5. Owner and Data Controller
Message One Operations
Website: https://messageone.in
Contact Email: support@messageone.in
Since the use of third-party Trackers through this Application cannot be fully controlled by the Owner, any specific references to third-party Trackers are to be considered indicative. In order to obtain complete information, Users are kindly requested to consult the privacy policies of the respective third-party services listed in this document.
Given the objective complexity surrounding tracking technologies, Users are encouraged to contact the Owner should they wish to receive any further information on the use of such technologies by this Application.
6. Definitions and Legal References
Personal Data (or Data)
Any information that directly, indirectly, or in connection with other information — including a personal identification number — allows for the identification or identifiability of a natural person.
Usage Data
Information collected automatically through this Application (or third-party services employed in this Application), which can include IP addresses, browser user agents, URI addresses, visit duration, navigation sequence, and technical device parameters.
User
The individual using this Application who, unless otherwise specified, coincides with the Data Subject.
Data Subject
The natural person to whom the Personal Data refers.
Data Processor (or Data Supervisor)
The natural or legal person, public authority, agency or other body which processes Personal Data on behalf of the Controller.
Data Controller (or Owner)
The natural or legal person, public authority, agency or other body which determines the purposes and means of the processing of Personal Data. The Data Controller is Message One Operations.
Message One (or this Application)
The means by which the Personal Data of the User is collected and processed.
Service
The service provided by Message One as described in the relative terms and on this site/application.
European Union (or EU)
Unless otherwise specified, all references made within this document to the European Union include all current member states to the European Union and the European Economic Area.
Cookie
Cookies are Trackers consisting of small sets of data stored in the User's browser.
Tracker
Tracker indicates any technology - e.g Cookies, unique identifiers, web beacons, embedded scripts, e-tags and fingerprinting - that enables the tracking of Users, for example by accessing or storing information on the User’s device.
Legal Information
This privacy statement has been prepared based on provisions of multiple legislations, including Art. 13/14 of Regulation (EU) 2016/679 (General Data Protection Regulation) and the ePrivacy Directive.